Q-100.663
Uninstallation and Installation of the FaxWare-printer driver


Frage
Problem Caused by a problem with the printer driver, the Tobit FaxWare printer driver must be newly installed.
Produkt David.InfoCenter
Priorität normal
Effekt harmless
Datum 28.08.2006

Antwort
To install the Tobit FaxWare printer driver again, follow these steps:

Microsoft Windows NT/2000/XP
The easiest way is the SETUP.EXE in the server directory »\DAVID\CLIENTS\WINDOWS\WINNT«. Execute this file. The default settings already are »Uninstall current printer driver« and »Install new printer driver«. By clicking on the »Install«-button the printer driver is uninstalled and afterwards newly installed.

If the problem with the printer driver persists, check which files are in the directory »DAVID\CLIENTS\WINDOWS\WINNT\400« of the DvISE server. The following files need to be there:

  • FAXWARE.DLL
  • FAXWARMO.DLL
  • FWRASDD.DLL
  • OEMSETUP.INF
  • RASDD.DLL
  • RASDDUI.CNT
  • RASDDUI.DLL
  • RASDDUI.HLP
If this is alright, remove the FaxWare printer driver from the printer list. Stop the spooler service or printer queue service respectively in the Control Panel of the defective workstation. Search for the following files and rename or delete (outside of the David folders) them:
  • FAXWARE.DLL
  • RASDD.DLL
  • FWRASDD.DLL
  • FAXWARMO.DLL
Restart the above mentioned service and install the printer driver again (SETUP.EXE) from the DvISE server directory »DAVID\CLIENTS\WINDOWS\WINNT«.

Microsoft Windows 9x
Check which files are in the directory »DAVID\CLIENTS\WINDOWS\WIN95\ENG/FRA/GER« of the DvISE server. These files need to be there:

  • UNIDRV.DLL
  • UNIDRV.HLP
Remove the FaxWare printer driver from the printer list. Search for the file UNIDRV.DLL on the client. Rename or delete this file.

In order to reinstall the printer driver, install the Tobit InfoCenter again by executing the SETUP.EXE from the DvISE server directory »DAVID\CLIENTS«. It is not necessary to uninstall the Tobit InfoCenter beforehand.

Note:
Please make sure, that you have installed the Microsoft Internet Explorer as of version 5.x or higher because some functions of the Internet Explorer are needed.