Q-100.986
Products excluded from support


Frage
Produkt David
Priorität normal
Effekt normal
Datum 6.01.2011

Antwort
Overview of the Tobit.Software products that are no longer supported. Consider the common note below:
  1. David products older than version 7
    Generally we can only grant technical support on the particular start license number of the products from version 7. Products of the version 5.x, 6.0,6.5 and 6.6 (incl. David DSL) are no longer supported by Tobit Software.

    Basically it makes sense to update the current version.

  2. Connector to Lotus Notes for DvISE
    The company Conats takes over the development, support and distribution of the Connector and is available for technical support for existing installations. Further information is found hereKnowledgeBase Artikel Q-104.820.

  3. David Communication Controller (DvCC - Scripting)
    Scripts are programmed individually corresponding to the demands of the customer. Therefore Tobit.Software, as a manufacturer of standard software, does not perform technical support for Script enquiries.
    Many Tobit Authorized Resellers are specialized in script programming and can help you competently with questions regarding this range. Also the creation of individual, high-performance scripts are part of the service coverage of many Tobit Authorized Resellers.

  4. David WebBox
    Also in the range of the design of David WebBox contentx we cannot grant support because here as well the design and generation of the contents are aimed individually.

  5. DFML - Dynamic Form Markup Language
    Also here we cannot provide any support, because the generation of contents alike WebBox commands is aimed highly individual.

  6. Tobit Print Server
    Since David 6.x the development of the Tobit Print Server has been stopped. The Tobit Printer Server is not identical to the DvISE Print Server for NetWare.

  7. DvAPI32 - Development Support
    Likewise within Software development (e.g. product interface and product additons) we cannot give you any support.
    But you can find a documentation for our -DvAPI in the Tobit.NET download section resp. in your personal Tobit.NET account.

  8. Betas and Previews
    Such versions or programs are excluded from support.

  • Tobit ClipInc.
    The product which is available for free is excluded from support. But you still want to report on Tobit ClipInc.? Or communicate with other Tobit ClipInc. users? The community grows every minute... Extensive press texts and ressources, technical infos and a Newsgroup is found here www.clipinc.de.

  • Automation service
    The switching and control operations are reached by the implementation of JavaScript. At this the scripts are individually programmed corresponding to the customer demands. This requires skills with JavaScript. Thus Tobit.Software, as a manufacturer of standard software, does not provide technical support for Script inquiries.Common Note:
    We have established another possibility for you to get technical information regarding our products. On the Tobit Website there is, e.g. in the Forum, the possibility to exchange with each others. There you have the option to as ask questions regarding the non supported products.
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